Driving Store Performance with Scorecards

There is an ever-increasing push for more sales and profit and for operations to show more/better/faster results. “Accountability” is the buzzword, whether in the boardroom or on personal performance reviews. But what does “accountability” really mean?

Accountability (n): responsibility to someone or for some activity [syn: answerability, answerableness]

Based on this definition, accountability is not just a buzzword; it is truly necessary for success. But accountability without directly-related performance and measurable performance improvement is just activity.

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