March Networks Retail Professional Services cover installation, implementation, training and outsourced services, backed up by service level agreements (SLAs). March Networks retail industry experts will carry out data investigations, identify areas of highest risk through shrink assessment, and train and coach employees to improve performance and reduce risk. These Professional Services are complementary to the LP Data Mining software suite.
Our extensive range of Retail Professional Services includes:
Installation Services (initial deployment)
- New Installation Project Management (for LP Data Mining)
- POS Data Integration (RTI or LP Data Mining - Cruncher)
- IP Video: R5 Wireless Video Assistant
- IP Video Integration (3rd Party)
Implementation Services (ongoing services)
- Implementation Effectiveness Management
- Shrink Assessment (KPI Analysis)
- Store Audits (StoreWalk)
- Transaction Profile Customization
- Dashboard Customization (Operational Product Configuration)
- IP Video: Managed Network Services
Training Programs
- End-User Product Training
- Staff Training and Coaching
- Retail Best Practices Training (Consulting Services)
Service Level Agreements
- Operational Support SLAs (Silver, Gold, Platinum)
- Data Investigation SLAs
- Technical Support SLAs
Installation Services (initial deployment)
New Installation Project Management
Ensure a successful deployment and open communication with your team through a March Networks Retail Operations Consultant:
- Our experts identify opportunities to improve your operations and thereby the bottom line. Analysis is on retail control in relation to products or areas identified within the project scope
- Project management ensures synergistic benefits from each of the products offered by March Networks in accordance with your corporate goals and objectives.
POS Data Integration
Enable fast, drill-down analysis on your POS transaction data:
- Integration of T-Log data into March Networks LP Data Mining software
- Data transfer either via local capture at the POS terminal or via central capture from the T-Log server
- Integration undertaken with any POS system pending a technical review
IP Video Integration
Add visual intelligence for critical evidence:
- Video Integration into LP Data Mining Software
- Video only 3rd party integration possible
- March Networks integration delivers video, video analytics and comprehensive system management
Implementation Services (ongoing services)
Implementation Effectiveness Management
Raise corporate awareness through initiatives to improve productivity and provide customers the optimum shopping experience, with a resulting shrink reduction:
- Change behaviors that cause shrink through education and best practices
- Achieve better performance through customized implementation plans and established ROI goals
- Audit for implementation effectiveness
- Provide written performance updates
- Deliver periodic executive summaries
Shrink Assessment (KPI Analysis)
Measure current KPI performance to compare stores that provide the greatest benefit and return through performance improvement:
- Determine your GPP [Greatest Potential for Profit]
- Identify KPIs for improvement based on the company/division/district average.
- Undertake deep-dive data analysis to identify issues in target KPIs
- Highlight specific examples of fraudulent activity
- Conduct on-site evaluations
- Provide written action plans
Store Audits (StoreWalk)
Conduct on-site audits which focus on specific opportunities to significantly improve operational efficiency, reduce risk and limit liability:
- POS and receiving controls
- Shrink awareness
- Policy and procedural adherence
- Customer service readiness
- Safety
- Perishables
Transaction Profile Customization
Customize your transaction profiles (TPs) with individual classifications based on acceptable “norms” that are potentially suspect:
- Define TPs as they relate to corporate policies, fraud guidelines and specific needs
- Conduct operational discovery - remotely and on-site
- Undertake policy, procedural and data reviews
- Update periodically to accommodate time of year, holidays, patterns and customer marketing events
Dashboard Customization (Operational Product Configuration)
Drive the quality of communication and promote teamwork across your enterprise through Dashboard customization based on specific roles and job responsibilities:
- Define content for each user
- Configure views based on job responsibility
- Customize views by day of the week
IP Video: Managed Network Services
Outsource health monitoring and management of your digital video systems to March Networks:
- Ensure video is always available
- Improve lifecycle costs
- Identify and correct problems via remote management
- 24/7 Network Operations Center
- Professionally Trained Staff
Training Programs
End-User Product Training
March Networks professional trainers provide instruction on the software applications, interpret the information delivered, and give recommendations for corrective action. We thoroughly educate and train all levels in the organization including:
- Executive
- Division/District
- Store level
- Loss Prevention
- Inventory and Receiving
- Staffing and Coaching
- Train-the-Trainer
Staff Training and Coaching
Maximize customer service and checkout efficiency by identifying cashiers who are dishonest or under-performing:
- Embrace proven best practices through expert training
- Reduce shrink through smart processes and proactive employee communications
- Increase productivity
- Decrease turnover
- Improve customer service
- Additional modules:
- Staffing and Coaching
- Inventory and Receiving Management
Retail Best Practices Training (Consulting Services)
Learn shrink prevention, operational excellence and accountability associated with industry best practices at all levels:
- Leadership
- Store operations
- Loss prevention
- Merchandising/marketing
- Perishables
- Training and development
Service Level Agreements
Operational Support SLAs (Silver, Gold, Platinum)
Leverage March Networks operational support expertise:
- Silver Service
- Monthly operational call
- Quarterly web usage audit & analysis
- Gold Service
- Silver Service plus…
- Quarterly KPI review, goal achievement & analysis
- Quarterly telephone implementation audits
- Quarterly written progress reports
- Platinum Service
- Gold service plus…
- On-site Quarterly Business Reviews including ROI analysis
- Quarterly TP reconfiguration analysis
- Quarterly on-site implementation audits from GPP
- LP Data Mining query library review
Data Investigation SLAs
Utilize March Networks experienced Data Investigators to eliminate the need for additional corporate resources
Remote data mining focuses on POS operations and fraudulent activity at POS terminals in all departments:
- Analyze multiple levels including stores, districts/regions and divisions
- Deliver ongoing data analysis in current areas of shrink exposure while continuing to uncover new areas of shrink
- Deliver factual information to determine best practices needed to prevent shrink
- Establish queries in alignment with written policies and metrics, and report violations to key personnel
Technical Support SLAs
March Networks provides expert technical support:
- Comprehensive support programs ranging from software maintenance (e.g., updates, period changeovers and fixes) to complete system and database administration
- Silver, gold and platinum levels offer a wide choice of services to ensure high system reliability and robust operation