Retail Solutions for Operations
Whether your priority is to improve margins, reduce costs, minimize risk or increase productivity, March Networks Retail Solutions for Operations targets key enterprise goals. Our LP Data Mining software, together with our Retail Professional Services, help decision makers at the headquarters and at the store level build more productive, efficient businesses.
Operations managers can:
- Increase productivity by easily monitoring cashier KPIs (key performance indicators) such as “sales per customer" and “sales per hour.”
- Decrease turnover by building and retaining a team of motivated, honest, productive employees.
- Improve customer service by increasing checkout efficiency and enhancing the customer shopping experience.
- Reduce risk through remote video audits and store sweeps
The Performance Management module enables managers to identify, track and improve KPIs in order to train and coach employees. Graphs and scorecards provide instant drill-down for detailed views, and goals are set based upon store, regional and enterprise performance.
The Risk Management module is an automated system for tracking store sweeps to ensure that entrances, exits and aisles are safe and clear, and that inspections are properly recorded in order to limit liability exposure from incidents such as slip and falls. Audits include POS and receiving controls, policy and procedural adherence, customer service readiness and safety.
March Networks retail industry experts will carry out data investigations, identify areas of highest risk through shrink assessment, and train and coach employees to improve performance and reduce risk. Focused services such as inventory and receiving management compare receivables with sales, and highlight potential shrink problems in transit, in storage or at the cash register. Our trainers will teach shrink prevention, operational excellence and accountability associated with industry best practices at all levels.
Remote video monitoring lets operations managers and storeowners observe their stores without being present. Not only is a sharp increase in productivity realized, but smaller stores in remote locations can be covered equally as well.