Subscriptions & Renewals Coordinator (1-Year Contract)
Location: Ottawa, ON
Posted on: September 5, 2023
Subscriptions & Renewals Coordinator (Ottawa ON)
Purpose:
Reporting to the Manager, Customer Operations, the Subscriptions & Renewals Coordinator will assist with the achievement of corporate goals and objectives by administering March Networks Hosted Services Subscriptions and Renewals, within the Customer Operations Department. The Subscriptions & Renewals Coordinator interfaces internally with all levels and departments in the organization, as well as our external customers, to ensure that March Networks Subscription Services are invoiced and renewed in a timely manner.
Duties:
- Commence reoccurring billing once March Networks Hosted Services have been initiated
- Gather, track and maintain renewal information, report on upcoming renewals
- Proactively notify customers of upcoming renewals, provide relevant quote & previous order information to make it easy for customers and ensure payment
- Generate all transactions related to subscription services invoicing and renewals in SAP as related to our overall order management processes
- Provides phone and email support to customers with regard to service renewals
- Liaise with the Sales, Professional Services and Operations departments to ensure smooth order flow, initiation of services billings and successful close of service renewals
- Functions independently and makes decisions with regards to daily activities with direction from Department Manager
Education:
- College diploma or equivalent combination of education and experience
Qualifications and Experience:
- At least 2 years’ experience as a customer service representative in a high tech environment. Experience in the administration of service renewals required
- SAP experience in Order Management (SD) is required
- Salesforce (Sales Cloud) experience is required. Knowledge of SF Workflows and SF Report Builder would be an asset
- Strong knowledge of MS Office (Word, Excel, PowerPoint)
- Excellent interpersonal, organizational, and communications skills for customer and inter-company interactions
- Ability to work independently and as part of a team. Works well under pressure and meets deadlines
- Able to prioritize and multitask, has a high level of attention to detail, committed to quality
- Proactive mindset, with a high desire to resolve issues and find creative solutions
March Networks is an equal opportunity employer and supports a diverse workforce.
Please note: Accommodation will be provided in all parts of the hiring process. Applicants can make their accommodation needs known to us with their application.
To Apply:
Please click on the link https://apply.workable.com/march-networks/j/12AE113164/apply/ to submit your application.