Technical Support Specialist
Location: Ottawa, ON
Posted on: November 10, 2020
At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You’ll be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. Our employees enjoy a comprehensive Total Rewards Package including attractive time-off policies and an annual bonus plan. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.
Opportunity:
You will be part of our Ottawa team providing level one Technical Support to March Networks Customers worldwide. You will become an expert with our exclusive suite of Digital Video Recorders, Cameras and Video Management Software, and will be integral to our Customers’ satisfaction. Your exemplary Customer communication skills, eagerness to master new technologies and enthusiasm to support our market leading products will make you the ideal candidate.
Duties and Responsibilities:
- Provide level one Technical Support to March Networks Customers via phone and email
- Provide RMA (return material authorization) services for March Networks hardware
- Maintain accurate and timely records of all Customer communications
- Investigate and reproduce Customer problems in the lab
- Work closely with Resellers, Sales, and Sales Engineers to resolve Customer issues
- Partner with level two Technical Support, R&D and Product Verification teams to drive solutions
- Perform remote diagnostics and investigations
- Participate in after hours on-call rotations
Qualifications:
- College Diploma or University Degree in Technology or Engineering
- Excellent English communication skills
Skills and Experience:
- Strong analytic and troubleshooting skills
- Windows Server 2012, 2016 and 2019 maintenance and application troubleshooting
- Windows 10 operating system and application troubleshooting
- Linux administration and troubleshooting
- IP network and routing troubleshooting
- Wireless network troubleshooting
- Computer hardware troubleshooting
- Security and firewall troubleshooting
Assets:
- Experience with digital video recorders and CCTV surveillance technologies
- Experience with analogue and IP cameras
- Active Directory administration and troubleshooting
- VMWARE administration and troubleshooting
- CompTIA A+ or related certification
- Cisco CCNA or related certification
- Microsoft certification
- Bilingulaism in French or Spanish
March Networks is an equal opportunity employer and supports a diverse workforce.
Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their cover letter.