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Why am I unable to access my recorder's Command Client using my browser?

Modified on Thursday, September 28, 2017 @ 3:03 PM


This will depend on the version of the recorder. For all Visual Intelligence 8000 Series recorders at version 5.7.10 or earlier, the Command Client agent within the recorder provided a user with a browser-based client when entering the following URL in your browser: http://ip address of NVR

After upgrading your recorder to version 5.8 or later, the Command Client browser version was terminated and replaced with a thick client version. This means you must download the Command Client software and install it on your computer.

Command Client software is available here on our website:

See more Frequently Asked Questions

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