Technical support
and downloads
Need help with a March Networks product? Find answers and support with these helpful tools and resources.
Find product help with our frequently asked questions:
Self-help support tools
Find answers and support with these convenient self-help tools and resources.
Software downloads
Download software/firmware, release notes, video players and codecs and more.
GURU Smartphone App
Get technical support on the go with our industry-first GURU smartphone app.
Video players and codecs
Download our codecs or try our free players for reviewing video evidence without our licensed software.
Command Recording Software Lite
Free, entry-level VMS software for businesses with modest camera and recording requirements.
Frequently asked questions
- What's new in the latest Command software?
- What's new in the latest Visual Intelligence recorder software?
- May I configure both Local Control and Public View on a recorder?
- Can you configure a March Networks recorder by connecting a monitor, keyboard and mouse?
- What size of Micro SD card can you use within the SE2/ME4 Edge Device family?
- What type of USB external drives are compatible with 8000, 9000 or RideSafe series recorders and how to make use of them?
- Which network ports are used within the Command solution?
- How do I add an Edge 4e, Edge 8e HD or Edge 16e encoder to an 8000 or 9000 Series recorder?
- Which March Networks recorders are compatible with Command Enterprise Server (CES)?
- Which USB to Ethernet adapters can be used with 8000 Series or 9000 Series recorders?
- Are standard definition (analog) cameras compatible with the 8724 Series HDoC card?
- Which Visual Intelligence software versions are compatible with the different recorder models?
- Does your March Networks IP cameras support Smart Codec?
- Why is a newly added IP camera showing "Not Authenticated" within Admin Console?
- Why can I not find a specific Axis camera model within Admin Console?
- Which WiFi dongles are compatible with the GURU app?
- Why am I seeing a failed battery health alert on my 8000 Series Hybrid NVR?
- Why am I no longer able to connect to an NVR using Putty?
- Are the docking stations for 8000 Series recorder models interchangeable?
- How do you validate that a hard drive is being used by a recorder?
- Which IP camera streams are supported on an 8000 Series video output monitor?
- Can I downgrade a recorder's software to a previous version?
- Which 8000 Series Hybrid NVR components are field replaceable?
- Why am I unable to access my recorder's Command Client using my browser?
- Can you make configuration changes to an 8000 or 9000 Series recorder using Command Client?
- Which IP cameras and encoders are supported by your recording devices?
- Can I use the Mark for Replacement feature to replace an 8000 Series Hybrid NVR with a 9000 Series IP Recorder?
- Can I move hard drives containing media from an 8000 Series Hybrid NVR to a new 9000 Series IP Recorder?
- Which analytics are supported on 4000, 8000 and 9000 Series recorders?
Certified Partners
Certified partners can contact our Technical Support team Monday to Friday:
8AM to 7PM EST
(North and Latin America)
07:00 – 15:00 UTC
(Europe, Middle East and Asia)
After-hours service is also available.
Partners can find technical support contact information, or submit a technical support ticket, through our partner portal.
End User Customers
End user customers including banks, retailers, transit agencies, schools, commercial businesses and others should contact their March Networks certified solution provider for technical support assistance.
Don’t know who your certified provider is?