Self-help support tools
Find answers and support with these convenient self-help tools and resources.
Download software/firmware, release notes, video players and codecs and more.
Training and video tutorials
Free training videos for customers.
RMA shipment status
Check your RMA shipment status online.
Product warranty status
Find out if your camera or NVR is still under warranty.
GURU Smartphone App
Get technical support on the go with our industry-first GURU smartphone app.
Datasheets, case studies, whitepapers and more.
Video players and codecs
Download our codecs or try our free players for reviewing video evidence without our licensed software.
Command Recording Software Lite
Free, entry-level VMS software for businesses with modest camera and recording requirements.
Frequently asked questions
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Certified partners can contact our Technical Support team Monday to Friday:
8AM to 7PM EST
(North and Latin America)
07:00 – 15:00 UTC
(Europe, Middle East and Asia)
After-hours service is also available.
Partners can find technical support contact information, or submit a technical support ticket, through our partner portal.
End User Customers
End user customers including banks, retailers, transit agencies, schools, commercial businesses and others should contact their March Networks certified solution provider for technical support assistance.
Don’t know who your certified provider is?