High-Definition Video Surveillance
March Networks GURU smartphone application for video surveillance technical support
March Networks GURU is an industry-first smartphone application developed to provide our certified partners with a faster and easier way to access diagnostics and service information or do wireless provisioning in the field.
Download GURU onto your iPhone, iPad or Android device and you'll have instant access to an interactive knowledge database for March Networks IP cameras, 8000 Series and 4000 C Series hybrid video recorders, including troubleshooting tips, video tutorials, automated product information, product warranty status, express RMAs and more. With GURU’s new wireless provisioning capability, you can also do final 8000 Series system adjustments, like changing an IP address, right from your mobile device.
Read the Tech Tip »
See a List of Certified Wireless Adapters »
Technical Support Please use GURU’s integrated help tutorials, or contact Technical Support.
Use GURU to quickly browse through and access multiple video tutorials to find exactly the information you need to troubleshoot an issue. Search known issues from our Knowledge Base and find workaround advice.
New for transit operators! Trace the movement of your mobile hard-drives following an incident with GURU’s new Mobile Asset Tracking feature. Package all case information - including date, time and GPS location - right from your smartphone, and transfer the entire file in a PDF format.
NEW! Use GURU to do 8000 Series wireless provisioning right from your phone or tablet! Just plug a wireless adapter into your 8000 Series Hybrid NVR, scan the recorder and get started. Learn more.
Check product warranty and Return Material Authorization (RMA) shipment status on the spot to better determine next steps.