Welcome to Behind the Lens!
Discover our latest product launches, company developments, noteworthy events and more! Join us as we explore the latest updates, tech advancements, and stories from our community.
This Newsletter Includes:
Company Updates
Jim Hamilton named a 2026 SIA 25 on the RISE honoree
Congratulations to Jim Hamilton, Manager of Customer Success, on being named a 2026 Security Industry Association (SIA) 25 on the RISE honoree in the ‘Growth’ category! The award recognizes new and emerging leaders making an impact on their organizations and the security industry.
Jim was recognized for digging into video and transaction data to solve complex fraud challenges, including helping one customer uncover more than $850,000 in diverted product in a single year, and for teaching customer teams to apply the same investigative techniques themselves.
New from VIVOTEK: PPE and fall detection on AI cameras
VIVOTEK AI cameras now support two new SafeGuard features on compatible models: personal protective equipment (PPE) and fall detection. PPE detection checks whether personnel are wearing gear such as helmets or high-visibility vests when entering designated zones, while fall detection sends real-time notifications when someone is lying or sitting on the ground. Both run directly on the camera, can be added to existing compatible cameras with a license, and are monitored centrally in VAST Security Station.
Recent Events
APTA TRANSform Conference & EXPO | October 5-7
The transit team touched down in Chicago, USA, to bring Connected Intelligence: On the Move to life, showing transit agencies how video, AI and operational data can connect buses, rail, stations and depots. Demos included Attribute Search for faster investigations, AI cameras that monitor distracted driving and fatigue, and Sleep Mode, which captures incidents even when vehicles are parked and powered down.
Security Canada Central | October 21-22
We exhibited in Toronto, Canada, showing how Canadian organizations can use AI video intelligence to investigate incidents faster, identify potential fraud and improve operations. Visitors explored VIVOTEK’s VORTEX Think Search for conversational video search, Searchlight AI for connecting transaction data with video, and our C•CURE integration for access control in Command Enterprise.
Industry Insights
How AI video surveillance improves safety and efficiency
In a guest post for VIVOTEK, IDC’s Stephanie Krishnan explores how AI turns video into detected exceptions, prioritized alerts and investigation-ready records. Drawing on the International Data Corporation (IDC) Cloud Video Surveillance Survey, the article shows how to build a measurable business case for AI.
Ask yourself these questions when looking for a video surveillance system
Choosing a new video surveillance system is a big decision, and asking the right questions up front can save time, cost and frustration down the road. Our guide outlines the key questions to ask so you can find a solution that fits your organization today and scales with it tomorrow.
Tech Talk
On-demand: Take action before safety threats escalate
See VORTEX Advanced AI in action with real-world demonstrations of PPE detection, fall detection and Think Alert, which lets you describe the activity you want to monitor in plain language. Watch this webinar to learn how proactive monitoring helps teams spot risks sooner and respond before incidents escalate.
See how connected your video surveillance is
Video, data and AI deliver the most value when they work together. Take our quick connected security check to see where your organization stands and discover how your video surveillance system can help you see more, understand better and act faster.
Employee Spotlight
This month’s #FeaturedMarcher is Paula May! Based out of our Ottawa HQ, Paula plays an important role as our Financial Systems Manager, helping keep our finance operations running smoothly across the organization.
When month-end arrives, Paula consistently goes the extra mile to make sure our deadlines are met. Her dedication and attention to detail give the team confidence that the numbers are accurate, on time and ready when they’re needed.
As our resident financial systems problem solver and process improver, Paula works behind the scenes to make sure all of our tools are working as they should. She is always looking for ways to make things easier for the team, finding smarter, more efficient ways to get work done and helping colleagues along the way.
Thank you Paula, for everything you do for the team!
Customer Corner
“We’re very happy with the return on investment from the March Networks system.”
“The VORTEX system has been such a blessing. It made a difference instantly, for our guests, for the staff, for everyone at Sun Outdoors.”
— Sun Outdoors Ocean City | USA
Upcoming Events
ISC East
November 3-5, 2026 | New York City | USA
Canadian Urban Transportation Association (CUTA)
November 15-18, 2026 | Winnipeg | Canada
TSE Asia
November 10-12, 2026 | Singapore
Retail Risk Leicester
November 19, 2026 | Leicester | UK
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New Updates Now Available on the Partner Portal
