Recognizing the security industry’s emerging leaders 

We’re proud to congratulate March Networks’ Jim Hamilton, Manager of Customer Success, on being named a 2026 Security Industry Association (SIA) 25 on the RISE honoree in the Growth category. 

Presented by SIA’s RISE community, the annual 25 on the RISE Awards recognize 25 new and emerging security leaders making an impact on their organizations, communities and the security industry. 

For Jim, the recognition reflects an approach centered on understanding customer challenges, finding new value in existing technology and turning those insights into measurable business results. 

Turning customer challenges into measurable results 

Since joining March Networks in November 2024, Jim has quickly become a trusted resource for customers and colleagues working through complex fraud and operational challenges. 

Rather than waiting for customers to identify a problem, Jim digs into video and transaction data, looks for unusual patterns and tests different theories to better understand what is happening. 

That approach recently helped uncover a significant organized retail fraud scheme. Working with a customer and using March Networks’ video security and business analytics technology, Jim identified suspicious patterns connected to a scheme that had been operating for nearly a year. The investigation ultimately helped uncover more than $850,000 worth of diverted product in a single year. 

Helping customers build on what they learn 

Finding the fraud was only part of the story. 

Jim worked closely with the customer’s team to explain his investigative approach and show them how they could use similar techniques themselves. With that knowledge, the team was better equipped to recognize suspicious activity and investigate potential fraud earlier. 

It’s an approach that reflects how Jim works more broadly: helping customers get more value from technology they already have while identifying new and practical ways to solve business problems. 

His experience in the field has also made him an important internal resource at March Networks, helping teams better understand emerging fraud schemes, evolving customer challenges and new applications for intelligent video and data analytics. 

An emerging leader in the security industry 

Jim’s career has progressed from frontline customer service into leadership, program development, and enterprise customer strategy. Throughout that journey, he has led teams, trained support professionals, and managed significant customer relationships. 

Since entering the security industry, he has combined that experience with curiosity, adaptability, and a willingness to learn. These qualities have already translated into meaningful results for March Networks customers. 

Congratulations to Jim and the wider team on this well-deserved recognition!Â