Video network monitoring services you can trust
Some of the largest retail and banking organizations in the world rely on March Networks’ cloud-based video network monitoring services. Why? Because our team of trained professionals has the tools and experience necessary to monitor and maintain enterprise-level video surveillance networks. Working from our secure Network Operations Center (NOC), our team ensures all of your security cameras, recorders and associated software are functioning optimally around the clock. When issues arise, we conduct detailed analyses and either resolve issues remotely, or provide information to your local systems integrator, based on a well-defined escalation process. Our cloud-based Insight platform also gives you convenient online access to all of your video network health information.
Unmatched video network visibility
With March Networks’ managed video surveillance service Insight, you get complete, end-to-end support — from system monitoring, performance optimization, and issue diagnosis, to remote resolution where possible, eliminating costly truck rolls.
Proactive monitoring of your cameras, NVRs, encoders, hard drives, fans, battery backups and overall network connectivity
Remote troubleshooting and issue resolution by a team of trained video surveillance professionals
Remote software maintenance and updates, scheduled during off-peak hours
Online access to your video installation information, including maps, support tickets, device warranty, location information and more
Complete closed loop workflows you can monitor online and validate
Service level agreement (SLA) reporting including time to resolution
Convenient, self-serve access tailored to your business
With the Insight platform, you can work directly with March Networks, or with your certified systems integrator, who can deliver the service to you. In either arrangement, you and/or your integrator can securely access the platform at any time via a web browser and view critical video network information, create customized reports, and generate and track your own service tickets. March Networks works with you to define the arrangement that works best for your business.
View issues at a glance
Insight’s maps provide a visual overview of all of your sites, and let you quickly spot trends by region or area. Click on any individual “problem location” to display detailed video surveillance information about that site, including a list of device assets (cameras, recorders, hard drives) and open cases.
Trackable workflows that keep you informed
With March Networks Insight managed video surveillance services, we work with you and your security systems integrator to identify, investigate and correct issues in a timely fashion. Issues can be logged into our cloud-based platform by you and/or your integrator. All cases are investigated and validated by March Networks to prevent unnecessary action and to determine who is best-suited to address the issue. Whenever possible, March Networks will resolve the problem remotely. Our team generates all service tickets within the platform, and validates the repair or correction of an issue prior to closing the case.
Image Audit Reports
Available as an optional add-on to Insight, Image Audit Reports can help to ensure your cameras are capturing exactly what you need. Our NOC team will provide you with a snapshot from each camera to ensure it is properly positioned and capturing high-quality images. Examples of discrepancies highlighted within the report include blurry or out-of-focus images, images directed at walls or floors, images blocked by signage, and images from a failed camera sensor. Talk to your sales representative for more information.
Rest easy knowing your data is safe and secure
March Networks’ secure network operations center incorporates multiple physical and logical security measures to ensure your data is always protected. Running on a dedicated network, the center has its own firewall, and uses sophisticated visibility rules to segregate customer data at multiple levels. It also incorporates physical access control restrictions, including a retinal scanner and 24/7 video monitoring. March Networks conducts regular cybersecurity audits and penetration tests. Further, data is backed up frequently and systematically, and the center has an established disaster recovery process and redundant power sources in place to mitigate power and system downtime.