Insight Monitoring and Resolution Service

Save time and free up resources by letting our team of trained professionals proactively monitor and troubleshoot your organization’s video surveillance network. Partners and customers can enjoy total visibility with our cloud-based managed services, offering self-serve access to video network information.

A computer monitor displays colorful graphs and charts within the March Networks Insight software user interface.

Features

  • Proactive monitoring of your cameras, NVRs, encoders, hard drives, fans, battery backups and overall network connectivity
  • Remote troubleshooting and issue resolution
  • Remote software maintenance and updates, scheduled during off-peak hours
  • Online self-serve access to your video installation information, including maps, support tickets and ticket status, and device warranty and location information for complete closed-loop service workflows
  • Service level agreement (SLA) reporting, including time to resolution
  • Optional camera field of view (FOV) reports enabling rapid correction of camera obstructions
  • Optional third-party device monitoring via Simple Network Management Protocol (SNMP) scanning tools
  • Available in the U.S. and Canada only

Contact Sales

Two men work at computer monitors inside March Networks Network Operations Center.

Experience you can trust

March Networks provides video system health monitoring services to some of the largest retail, banking and transportation organizations in the world. Working from our secure Network Operations Center (NOC), our team of experienced professionals monitors the health of your video network and resolves issues remotely or provides detailed information to your local systems integrator, based on a well-defined escalation process. Our cloud-based Insight platform also gives you convenient online access to your video network health information.

A complete view of your network

Insight is a subscription-based service that provides both March Networks customers and certified partners with unmatched visibility into video surveillance network health and performance. Customers can enjoy complete end-to-end support with views of all video devices and store/branch locations on an interactive map. Review service issues and product warranty information, or check the status of support tickets to resolve outstanding issues faster.

March Networks partners can also leverage Insight to serve their customers more efficiently. The hosted service can help partners reduce costly truck rolls, and track product warranty status, device health, software versions and more.

A diagram of a circle showing three stages of the Insight closed-loop workflow: from issue identification, to ticket generation to issue resolution.

Closed loop workflows

Ensure escalated issues have been successfully resolved with Insight’s closed-loop service workflows. When an issue is detected, Insight delivers streamlined, trackable workflows so you are informed at each stage of the process. When an issue is identified, it’s investigated and validated by our NOC. If the issue cannot be solved remotely by our team, a ticket is generated in Insight and issued to the appropriate party. Once the issue is resolved, the party responsible reports that information to our team, who then validates that the problem is fixed.

What our managed services customers are saying:

“Everyone should use this service. Whether you have 10 cameras or 10,000 cameras, the level of service is greater than end users could provide or manage themselves.”

Large U.S. Bank
A computer monitor displays colorful graphs and charts within the March Networks Insight software user interface.

SLA performance management

Use Insight’s convenient reports and dashboards to evaluate SLA performance. Track the age of open tickets and the time it takes to close tickets to see if agreements are being met. Access your information in helpful chart or graph format, and export data for your files.

Optional camera field-of-view reports

Ensure your security cameras are always capturing exactly what you need with Insight’s optional camera field-of-view (FOV) reports. This unique feature takes a snapshot of your cameras’ correct FOV and then uses intelligent software and analytics to compare the pixels daily and raise an alert if any changes occur. Our NOC team investigates each alert, and then notifies you or your systems integrator if camera adjustments are required.

A March Networks managed services employee uses the retinal scanner outside the company’s Network Operations Center.

Relax knowing your data is secure

March Networks managed services are handled from inside our secure NOC, which incorporates multiple physical and logical security measures to ensure your data is always protected. Running on a dedicated network, the NOC has its own firewall, and uses sophisticated visibility rules to segregate customer data at multiple levels. It also incorporates physical access control restrictions, including a retinal scanner and 24/7 video monitoring. March Networks conducts regular cybersecurity audits and penetration tests. Further, NOC data is backed up frequently and systematically, and the center has an established disaster recovery process and redundant power sources in place to mitigate power and system downtime.

Compass Group chefs – Four chefs work at a table preparing food.

Case Study: Compass Group Relies on
March Networks Intelligent Video

“I’ve never had a question March Networks technicians couldn’t answer or a problem they couldn’t solve.”

Chris McDonald, Compass Group North America

Read

Insight Monitoring and Resolution Service

A cloud-based service that provides video network visibility, asset control, system health, and SLA performance management

Insight for Certified Partners

A subscription-based hosted service helping partners provide customer support, avoid unnecessary truck rolls, and maintain SLA terms

Services Overview Brochure

An overview of March Networks' portfolio of services

Consulting Services Brochure

Consulting Services for reliable, on-budget IP video surveillance design and performance

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