- Proactive monitoring of your cameras, NVRs, encoders, hard drives, fans, battery backups and overall network connectivity
- Remote troubleshooting and issue resolution
- New option that eliminates the need for a VPN
- API for seamless integration with your integrator’s system
- Remote software maintenance and updates, scheduled during off-peak hours
- Online self-serve access to your video installation information, including maps, support tickets and ticket status, and device warranty and location information for complete closed-loop service workflows
- Service level agreement (SLA) reporting, including time to resolution
Experience you can trust
March Networks provides video system health monitoring services to some of the largest retail, banking and transportation organizations in the world. Working from our secure Network Operations Center (NOC), our team of experienced professionals monitors the health of your video network and resolves issues remotely or provides detailed information to your local systems integrator, based on a well-defined escalation process. Our cloud-based Insight platform also gives you convenient online access to your video network health information.
A complete view of your network
Insight is a subscription-based service that provides both March Networks customers and certified partners with unmatched visibility into video surveillance network health and performance. Customers can enjoy complete end-to-end support with views of all video devices and store/branch locations on an interactive map. Review service issues and product warranty information, or check the status of support tickets to resolve outstanding issues faster.
March Networks partners can also leverage Insight to serve their customers more efficiently. The hosted service can help partners reduce costly truck rolls, and track product warranty status, device health, software versions and more.
Closed loop workflows
Ensure escalated issues have been successfully resolved with Insight’s closed-loop service workflows. When an issue is detected, Insight delivers streamlined, trackable workflows so you are informed at each stage of the process. When an issue is identified, it’s investigated and validated by our NOC. If the issue cannot be solved remotely by our team, a ticket is generated in Insight and issued to the appropriate party. Once the issue is resolved, the party responsible reports that information to our team, who then validates that the problem is fixed.
API for seamless integration with your integrator’s system
Our API allows for third-party ticketing systems to integrate with Insight and your integrator’s dispatch system. When our Managed Services team initiates a ticket, your integrator’s dispatch system has instant visibility to start taking action. When your integrator dispatches a technician to resolve the issue, they can close the ticket, Insight will update and our NOC will verify that the work is complete.
Asset and Reporting Service
For March Networks Command™ Enterprise Software (CES) customers who require less support, we offer the Insight Asset and Reporting Service, which provides on-demand access to our Insight web portal only. With this option, your team is responsible for all network and device health monitoring, maintenance, and updates, but you can enjoy convenient web-based access to asset reports and dashboards through our web portal. This includes at-a-glance views of your network’s recorder, camera, and hard drive assets; inventory and product information; network topology; and performance data.
Image Audit Reports
Available as an optional add-on to Insight, Image Audit Reports can help to ensure your cameras are capturing exactly what you need. Our NOC team will provide you with a snapshot from each camera to ensure it is properly positioned and capturing high-quality images. Examples of discrepancies highlighted within the report include blurry or out-of-focus images, images directed at walls or floors, images blocked by signage, and images from a failed camera sensor. Talk to your sales representative for more information.
What our managed services customers are saying:
“Everyone should use this service. Whether you have 10 cameras or 10,000 cameras, the level of service is greater than end users could provide or manage themselves.”
SLA performance management
Use Insight’s convenient reports and dashboards to evaluate SLA performance. Track the age of open tickets and the time it takes to close tickets to see if agreements are being met. Access your information in helpful chart or graph format, and export data for your files.
Relax knowing your data is secure
Data security is vitally important and that’s why we’ve introduced a new option to deliver Insight without the need for a VPN. Instead, our secure agent extracts information from your network and pushes it to our NOC – no open ports required!
Additionally, our secure NOC also incorporates other physical and logical security measures to ensure your data is always protected. Running on a dedicated network, the NOC has its own firewall, and uses sophisticated visibility rules to segregate customer data at multiple levels. It also incorporates physical access control restrictions, including a retinal scanner and 24/7 video monitoring. March Networks conducts regular cybersecurity audits and penetration tests. Further, NOC data is backed up frequently and systematically, and the center has an established disaster recovery process and redundant power sources in place to mitigate power and system downtime.