Technical support
and downloads
Need help with a March Networks product? Find answers and support with these helpful tools and resources.
Find product help with our frequently asked questions:
Self-help support tools
Find answers and support with these convenient self-help tools and resources.
Software downloads
Download software/firmware, release notes, video players and codecs and more.
GURU Smartphone App
Get technical support on the go with our industry-first GURU smartphone app.
Video players and codecs
Download our codecs or try our free players for reviewing video evidence without our licensed software.
Command Recording Software Lite
Free, entry-level VMS software for businesses with modest camera and recording requirements.
Frequently asked questions
- What's new in the latest Visual Intelligence recorder software?
- Which network ports are used within the Command solution?
- Which Visual Intelligence software versions are compatible with the different recorder models?
- Why is a newly added IP camera showing "Not Authenticated" within Admin Console?
- Why can I not find a specific Axis camera model within Admin Console?
- Why am I seeing a failed battery health alert on my 8000 Series Hybrid NVR?
Certified Partners
Certified partners can contact our Technical Support team Monday to Friday:
8AM to 7PM EST
(North and Latin America)
07:00 – 15:00 UTC
(Europe, Middle East and Asia)
After-hours service is also available.
Partners can find technical support contact information, or submit a technical support ticket, through our partner portal.
End User Customers
End user customers including banks, retailers, transit agencies, schools, commercial businesses and others should contact their March Networks certified solution provider for technical support assistance.
Don’t know who your certified provider is?