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Features

  • Proactive monitoring of your cameras, NVRs, encoders, hard drives, fans, battery backups and overall network connectivity
  • Remote troubleshooting and issue resolution
  • Remote software maintenance and updates, scheduled during off-peak hours
  • Online access to your video installation information, including maps, support tickets, and device warranty and location information
  • Daily reporting for service level agreement (SLA) tracking

 

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Experience you can trust

March Networks provides video system health monitoring services to some of the largest retail, banking and transportation organizations in the world. Working from our Network Operations Center (NOC), our team of experienced professionals monitors the health of your video network and resolves issues remotely or provides detailed information to your local systems integrator, based on a well-defined escalation process.

A complete view of your network

March Networks managed services customers have access to our convenient Insight reporting tool, which provides an overview of your video surveillance installation via a secure, easy-to-use dashboard.  View your entire installation – including all your devices and locations – on an interactive map, review service issues and product warranty information, or check the status of support tickets to resolve outstanding issues faster.  Search and sort your system information into Microsoft Excel charts for trends and analysis or download a report of your complete video system inventory for future reference.

two Microsoft Excel charts, one a pie chart and one a bar graph, showing open issues and trending issues for a video surveillance installation

Choose hosted or remote access

Choose from our hosted managed services – convenient for businesses that don’t want to install IT infrastructure for surveillance in every location – or remote access managed services via a virtual private network (VPN), ideal for organizations whose security policies demand all management platforms remain in-house.

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“Everyone should use this service. Whether you have 10 cameras or 10,000 cameras, the level of service is greater than end users could provide or manage themselves.”

– Large U.S. Bank

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Case Study

Compass Group Relies on
March Networks Intelligent Video

“I’ve never had a question March Networks technicians couldn’t answer or a problem they couldn’t solve.”

– Chris McDonald, Compass Group North America
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Get the latest news and information on our IP video products with March Networks News.
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